Refund Policy
Last updated: 2026-10-26
Failed generations
When a generation is marked as failed, the credits charged for that job are automatically returned to your RapVisuals balance. This is a credit return, not a refund to your payment method.
Unused credit packs
If none of a pack’s credits have been used and you request a refund within 14 days of purchase, you can receive a full refund of that pack’s purchase price. Email support@rapvisuals.com with your order ID.
Partly used credit packs
If some credits have already been used, you can contact us for an individual review of the order and remaining credits. Partial use does not automatically qualify for a full cash refund. Any decision remains subject to rights that cannot be waived by law.
Clearly broken videos
If a video is clearly broken, such as a corrupted file or a missing face, contact us with the video ID. After review, we will restore the credits charged for that generation when the issue is confirmed. This is a credit adjustment, not a cash refund.
How cash refunds are paid
Approved cash refunds are processed by Stripe to the original payment method. They usually appear within 5–10 business days, depending on your bank. If a refund is pending or fails, contact support with your order ID.
Legal rights
This policy does not remove refund or cancellation rights that cannot be waived under applicable law.